prototyping session- service user group

2015-11-11 14.22.04We met up as a group on Friday to prototype the interview process for service users accessing accommodation at Petrus. Some staff members were interviewed in a role reversal scenario by service users, to test how we could make the process more service user friendly. In an entertaining session enjoyed by everyone we are hoping to make some recommendations to the process and the current paperwork that we can share with everyone in the organisation. We are meeting up this week to get a report ready to feedback to everyone.